Privacy Policy for Enhanced Hearing Care

Enhanced Hearing Care is committed to protecting the privacy of its patients. This policy explains how we collect, use, and store your personal information, adhering to UK data protection laws.

1. Information We Collect

We collect necessary personal information to provide audiology services and products, which includes:

  • Contact Information: Your name, address, email, and phone number.
  • Health Information: Relevant medical history, hearing test results, and details about your hearing aid prescriptions and usage.
  • Financial Information: Payment details for purchases (processed securely via third-party payment providers).
  • Communication Data: Records of your interactions with us, such as appointments and inquiries.

2. How We Use Your Information

We use your information to:

  • Provide Audiology Services: Conduct hearing tests, prescribe and fit hearing aids, and offer aftercare.
  • Process Orders: Manage your purchases of hearing aids and related products.
  • Communicate: Schedule appointments, respond to inquiries, and provide essential hearing care information.
  • Comply with Law: Fulfill our legal and regulatory obligations, including maintaining medical records.
  • Improve Services: Understand your needs to enhance our offerings.

3. Lawful Basis for Processing

We process your data based on:

  • Contract: To provide audiology services and sell products.
  • Legal Obligation: To meet legal and regulatory requirements.
  • Legitimate Interests: For business improvements, ensuring your rights are protected.
  • Explicit Consent: For health information, which you can withdraw at any time.

4. Sharing Your Information

We will only share information that is necessary. We may share your information with:

  • Your GP: We only share health information with your GP for the purposes of onward referrals.
  • Service Providers: Third parties such as data processors assisting our operations (e.g., appointments management, payment processors, IT support).
  • Legal & Regulatory Authorities: When legally required.

We never sell your personal information.

5. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

6. Your Rights

Under UK data protection law, you have rights including:

  • Rectification: Correct inaccurate data.
  • Erasure: Request data deletion (in certain cases).
  • Restriction: Request processing restriction (in certain cases).
  • Object: Object to data processing (in certain cases).
  • Withdraw Consent: Withdraw consent at any time.

7. Data Security

We protect your information from unauthorized access, disclosure, alteration, and destruction using appropriate technical and organizational measures.

8. Changes to This Policy

We may update this Privacy Policy periodically; the latest version will be available on our website.

9. Contact Us

For questions about this policy or our data practices, please contact:

Enhanced Hearing Care Ltd

Phone: 07761 432510

Email: marion@ehcare.co.uk